Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During new product launches, promotions, or peak periods, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

Please note that delivery times are estimates and may vary depending on the courier.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

Free Shipping

• Free shipping is available on qualifying orders during selected promotions or when announced by AMNI.

Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email or WhatsApp message.
• A tracking number (where available).

You can use this tracking number to monitor your parcel's delivery progress.

Delivery Address

Please ensure your delivery information is correct before completing your order.

AMNI cannot be held responsible for delays or failed deliveries caused by:

• Incorrect addresses
• Incorrect contact details
• Customer unavailability during delivery

If an order is returned due to incorrect information, additional shipping charges may apply before it is resent.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to:

• Severe weather
• Public holidays
• High order volumes
• Courier delays
• Events beyond our control

We appreciate your patience should any unexpected delays occur.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

• Your order number
• Photos (if applicable)
• A brief explanation of the issue

We will work with the courier to resolve the matter as quickly as possible.

Collection (Optional)

If AMNI offers local collection in the future, customers will receive collection details once their order is ready.

International Shipping

At this time, AMNI ships within South Africa only.

International shipping may become available in the future.