Refund policy

Return Eligibility

Customers may request a return within 7 days of receiving their order if:

  • The item is unused and unworn.

  • The item is in its original condition.

  • All original tags and packaging are still attached.

  • Proof of purchase (order confirmation or receipt) is provided.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

  • Clothing that has been worn, washed, or altered.

  • Items with stains, perfume, smoke, or other odors.

  • Clearance or sale items (unless defective).

  • Gift cards or promotional items.

Exchanges

We gladly exchange items for:

  • Incorrect size (subject to stock availability).

  • Manufacturing defects.

  • Incorrect item received.

Customers requesting a size exchange are responsible for the return shipping cost unless the error was made by AMNI.

If the requested size is unavailable, we may offer:

  • Store credit, or

  • A refund (where applicable).

Damaged or Incorrect Orders

If you receive:

  • The wrong product,

  • A damaged item, or

  • A manufacturing defect,

please contact us within 48 hours of delivery.

Email us with:

  • Your order number

  • Clear photographs of the issue

  • A brief description

Once approved, AMNI will cover the replacement or refund costs.

Refunds

Approved refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to an error made by AMNI.

Return Shipping

Unless the item is defective or we made an error, customers are responsible for return shipping costs.

We recommend using a tracked courier service, as AMNI cannot be responsible for parcels lost during return transit.

Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it must follow the normal return process.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order is returned due to an incorrect address or failed delivery, additional shipping charges may apply before the order is resent.

Contact Us

For returns, exchanges, or refund requests, please contact us:

AMNI Customer Support

📧 Email: info@amni.co.za 

📱 WhatsApp: +27-68-268-5322

Every AMNI garment is quality-checked before dispatch to ensure it reaches you in excellent condition. We appreciate your support as we build a premium South African streetwear brand.